Definition
A supervised conversational AI is a system that analyzes an incoming message and prepares a suitable reply, without ever sending it automatically. The final decision to send, edit, or ignore the prepared reply stays entirely in a person's hands.
What sets it apart from a regular chatbot
A regular chatbot is generally designed to reply autonomously, without systematic human validation. A supervised conversational AI flips that logic: speed comes from preparation, the decision stays human at every message, not only when an error is caught after the fact.
Why this term exists
Common language around conversational AI doesn't always clearly separate full automation from systematic human supervision. This term names the second approach precisely - the one SENTARA applies to both of its systems, Sales and OFM.