Definition
Human-in-the-Loop is a design principle under which human intervention remains mandatory before any decisive action is finalized - here, sending a message or confirming an appointment.
How this principle applies concretely at SENTARA
Every reply SENTARA prepares, every appointment slot it proposes, waits for explicit validation before being sent or confirmed. Nothing skips this step automatically, no matter how confident the system appears about its own preparation.
Why this principle is more than a technical precaution
Human-in-the-Loop isn't only a safeguard against errors - it's a positioning choice that recognizes a customer's trust is also built on the certainty that a real person remains accountable for what's sent to them.