Use SENTARA Assistant
in 5 minutes
Set up your business, paste a customer message, generate a professional reply, and stay in control of every exchange.
SENTARA Assistant helps you reply faster to customer messages, without fully automating the relationship. You always keep the final say before anything is sent.
It's not an autonomous chatbot. It's an AI writing assistant: it structures, professionalizes, and adapts your replies to your business sector, based on the information you've provided.
Core principle: SENTARA Assistant generates a reply ready to copy and paste. You review it, adjust it if needed, and send it. Final approval always stays human.
Before generating replies, fill in your business information under the Configure my business tab.
- Business name — used to personalize replies
- Type of business — lets the assistant adapt its vocabulary to your sector
- Address or service area — to answer location questions
- Opening hours — to answer questions about opening times
- Offers, prices, or services — to answer pricing questions
- Important conditions — booking terms, delivery conditions, etc.
- Human handoff message — used when the assistant should pass the conversation to you
Tip: Include your actual prices, exact opening hours, specific conditions, and situations where your team should step in. The more precise the setup, the better the replies.
Copy the message you received from Instagram, WhatsApp, Messenger, email, or any other channel, then paste it into the field provided in SENTARA Assistant.
Examples of messages you might handle:
Click "Generate a reply". The assistant produces a reply adapted to your configured business.
The assistant automatically adapts:
- the industry vocabulary based on the detected sector
- a professional tone
- the information available in your setup
- the boundaries it must respect (no unverified confirmation)
- the closing question adapted to your sector
Always review the generated reply before sending it.
SENTARA Assistant helps structure the reply, but you remain responsible for final approval. If anything looks inaccurate or needs adjusting, edit the reply before sending.
Never send a reply that confirms something you haven't verified yourself (availability, appointment, delivery, technical outcome).
Once you're happy with the reply, click "Copy reply". Paste it directly into your conversation with the customer — Instagram, WhatsApp, email, etc.
The reply is ready to send, no formatting or cleanup needed.
Some situations need direct intervention from your team. Don't let the assistant handle these alone:
- One generated reply = 1 credit used
- Your credit balance is always visible in the interface
- Credits renew every month according to your plan
- If a server-side technical error occurs, the credit is refunded automatically
- If credits run out, generation is blocked until renewal
- Helps you reply faster
- Rephrases professionally
- Adapts vocabulary to your sector
- Reduces the time you spend writing
- Keeps a consistent tone
- Generates copy-paste-ready replies
- Flags when a human should take over
- Checks your real availability if Google Calendar is connected
- Doesn't reply to customers automatically
- Never confirms an appointment without your approval
- Doesn't take payments
- Never guesses availability without checking it
- Doesn't replace your team
- Shouldn't be used without a review
- Keep your setup up to date when your offers or hours change
- Mention prices when they're known and stable
- Specify important conditions (deposit, cancellation, timelines)
- Review every reply before copying it
- Make small edits if needed before sending
- Never send a reply that confirms something unverified
- Take over manually for sensitive requests
Need help?
If you run into an issue, contact support with your name, your business name, a description of the problem, and a screenshot if possible.
Contact support