Frequently asked questions
and support

SENTARA Assistant helps businesses generate professional replies to customer messages, based on the information configured in their workspace. It automatically adapts vocabulary and tone to the detected business sector.

A generic chatbot knows nothing about your sector, your rules, or your limits. SENTARA automatically applies the real vocabulary and priorities of your business (a hairdresser and a plumber never get the same reply to the same message), and includes concrete safeguards — never an invented price without inspection, real emergencies detected, no guessed information just to sound complete. You don't have to rewrite a prompt every time: your business configuration does the work.

No. SENTARA Assistant generates a reply ready to copy and paste, but you keep control before sending. It does not connect to your messaging apps and never sends anything on your behalf.

Yes. Copy the message received from any channel, paste it into SENTARA Assistant, generate the reply, then paste it wherever you want. The format is neutral and works across every channel.

Yes, at any time. Go to the "Configure my business" tab to update your hours, prices, offers or conditions. Changes take effect immediately for the next generations.

They are sent to the Anthropic API to generate the reply, then are never stored on our servers — processed on the fly only. Your business configuration stays stored locally in your browser, never transmitted to our servers. No data is resold or used for advertising purposes. Full detail in our privacy policy.

Quality depends on the information configured and the clarity of the customer message. The more precise your configuration (prices, hours, conditions, offers), the more tailored and relevant the replies will be.

You can edit it directly before sending. If replies are regularly imprecise on a given point, update your configuration to guide the assistant more precisely on that topic.

SENTARA Assistant is designed to avoid making things up. If information isn't available in your configuration, it should point toward a human check instead. A final read-through is always recommended before sending.

Yes. It automatically adapts its vocabulary to the detected type of business: restaurant, hairdressing, beauty salon, agency, e-commerce, coaching, real estate, sports, event planning, OFM, etc. The more precise the business type in your configuration, the more reliable the detection.

Each reply generation uses 1 credit. Your balance is always visible in the interface. Credits renew every month according to your plan.

Generation is blocked until your balance renews the following month. The interface shows a progressive warning as your balance approaches zero.

Yes, according to your plan. Renewal is monthly and automatic. The updated balance is visible in the interface.

If a server-side technical error occurs, the credit is refunded automatically. Only successful generations are counted. If you notice an anomaly, contact support.

Yes, at any time, by sending a request to support.sentarasystem@gmail.com (or directly from the Stripe customer portal if it's enabled on your account). Cancellation takes effect at the end of the current monthly period — no commitment beyond the month already paid.

Yes, if you connect your Google Calendar in your SENTARA workspace: the assistant then checks your real availability and can create an appointment directly in your calendar. The reply sent to the customer is always reviewed and approved by you before it goes out — never automatic.

No. For sensitive, technical or complex requests — notably in hairdressing, beauty or health — the assistant systematically recommends checking with the team before committing to a price or a result.

It can help draft a careful, professional reply, but final validation must always be done by the team. Never let the bot confirm anything related to an allergy or health risk.

No. SENTARA Assistant helps save time on drafting, but it does not replace human judgment for important decisions, sensitive situations or delicate sales conversations.